Disclaimer
Last updated: December 12, 2025
Platform Overview
ZaoHub is an agricultural marketplace platform that connects farmers with buyers across Kenya. We facilitate transactions, provide market information, and offer tools to support agricultural trade. However, it is important to understand the nature of our services and your responsibilities as a user.
Service Limitations
- ZaoHub acts as an intermediary platform connecting buyers and sellers. We do not own, produce, or guarantee the quality of agricultural products listed on our platform.
- Product information, pricing, and availability are provided by sellers. While we verify seller accounts, we cannot guarantee the accuracy of all product descriptions or pricing information.
- Market prices and analytics are estimates based on available data and may not reflect actual market conditions at the time of your transaction.
User Responsibilities
- Users are responsible for verifying product quality, quantity, and specifications before completing transactions.
- Buyers should inspect products upon delivery and report any discrepancies or quality issues through our dispute resolution system.
- Sellers must provide accurate product information and fulfill orders as described in their listings.
- All users must comply with applicable laws, regulations, and agricultural standards in Kenya.
Payment & Transactions
- Payments are processed through secure third-party payment providers. ZaoHub facilitates payment processing but is not responsible for payment provider services or policies.
- Transaction disputes are handled through our dispute resolution system. While we facilitate resolution, final outcomes depend on evidence provided by both parties.
- Refunds are subject to our refund policy and are processed based on the specific circumstances of each transaction.
Weather & Agricultural Information
- Weather information and forecasts are provided for informational purposes only. We do not guarantee the accuracy of weather data and users should verify critical information through official sources.
- Crop calendar and planting information are general guidelines. Actual planting and harvesting times may vary based on local conditions, soil types, and weather patterns.
- Agricultural advice and information on our platform should not replace professional agricultural consultation. Always consult with qualified agricultural experts for critical farming decisions.
Limitation of Liability
ZaoHub provides the platform "as is" and makes no warranties, express or implied, regarding the platform's operation, accuracy, or reliability. We are not liable for:
- Direct or indirect damages resulting from transactions between users
- Product quality issues, delivery delays, or non-delivery of products
- Loss of profits, data, or business opportunities
- Technical issues, platform downtime, or service interruptions
Contact & Support
If you have questions about this disclaimer or need clarification about our platform services, please contact us through our contact page or refer to our help center.
By using ZaoHub, you acknowledge that you have read, understood, and agree to this disclaimer and our Terms of Service.